We want your new plushie friend to arrive safely and quickly! Here's everything you need to know about shipping.
Free Shipping on Orders Over €50
Orders are processed within 2-5 business days. During busy seasons (holidays, sales events), processing may take up to 7 business days. You'll receive an email confirmation when your order ships with tracking information.
Once your order ships, you'll receive a tracking number via email. Please note that tracking information may take 2-3 days to update in the carrier's system.
International orders may be subject to customs fees, import duties, and taxes determined by your country's customs office. These fees are the responsibility of the recipient and are not included in our shipping costs.
If your order hasn't arrived within the expected timeframe, please contact us at plushimo.info@gmail.com with your order number and we'll investigate.
We're not responsible for delays caused by customs, weather, or carrier issues, but we'll always do our best to help resolve any problems.