Returns & Refunds

We want you to absolutely love your plushie! If you're not completely satisfied, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to return your plushie for a refund or exchange. To be eligible for a return:

• Item must be unused and in the same condition you received it
• Item must be in original packaging with all tags attached
• Proof of purchase (order number or receipt) is required

How to Return

1. Email us at plushimo.info@gmail.com with your order number and reason for return
2. We'll provide you with return instructions and shipping address
3. Ship the item back to us using a trackable shipping method
4. Once we receive and inspect your return, we'll process your refund within 5-7 business days

Damaged or Defective Items

If your plushie arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We'll send a replacement or issue a full refund at no cost to you, including return shipping.

Exchanges

If you'd like to exchange your plushie for a different one, please follow the return process above and place a new order for the item you'd like instead. This ensures you receive your new plushie as quickly as possible.

Refund Processing

Once your return is received and approved, your refund will be processed to your original payment method within 5-7 business days. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or card issuer.

Questions about returns? Contact us at plushimo.info@gmail.com and we'll be happy to help!